SQUISHY BAKES RETURNS POLICY 

 

We hope that you enjoy the purchases you make from Squishy Bakes. However, if you wish to return an item, you may do so in accordance with you statutory rights or in accordance with this return policy. 

 

How to Return an Item 

 

As an alternative to the return options provided by your statutory rights, customers may return items purchased from Squishy Bakes under this in accordance with the following terms: 

 

Returns made under this Returns Policy must be made 5 days of purchase, in the case of items purchased in-person, or within 7 days of delivery of an item, in the case of items purchased through the website and/or app. 

Items to be returned must: 

1. We must be contacted first. 

2. Need proof of reason if applicable 

3. The product be at least 90% uneaten 

4. That the return does not coincide with any other policy's 

To start the returns process, you should email us at squishydeliciousbakes@gmail.com requesting a return in accordance with this Returns Policy. Include your name (the order was placed with), identification of your order (your order number), and details of the item(s) you want to return. 

 

Entitlement to a Refund 

 

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s): 

1. Taking into account any discounts that were applied at the time of purchase. 

 

Processing Returns 

 

Once we have received an item you wish to return: 

1. We will check the items you have returned within, wherever possible, 3 days. We may be able to check in-store immediately. 

2. If we confirm that the item and your return procedure comply with the requirements set out in this Returns Policy:  

3. We will let you know that your return has been received and accepted. 

4. You will receive a refund via your original payment method. Usually within 5 working days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be given to you or delivered to you within our usual delivery time frame which is available on our Shipping Policy. 

1. If the item returned does not comply with the requirements set out in this Returns Policy: 

2. We will let you know the return has not been accepted. 

3. We may offer you a reduced refund or send you out an exchange (note that you may be required to pay for shipping if necessary). 

 

Exchanges 

 

If you wish to exchange an item for another item (the same product but maybe with a different flavour and/ or product), you should return the purchased item (if requested to) as usual (set out above) and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then: 

1. If the requested exchange is possible, we will send or give the new item to you once the above has been agreed to.

2. If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new order. 

 

A Customer’s Statutory Rights 

 

The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option. 

A customer has statutory rights to a refund in certain circumstances. For example, you may have a right to a refund if a product is not satisfactory quality or not fit for purpose (within reasonable limits). Or, if you’re a consumer, you may have a right to simply change your mind and cancel the order in certain circumstances ( please see Shipping Policy for details on cancellation). 

Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; and whether you purchased online or in-store. For more information on your rights in relation to your purchase. 

1. See the Terms and Conditions that cover your purchase ( Found on our Terms and Conditions page). 

2. You can contact us at squishydeliciousbakes@gmail.com to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.